Has DSTV Resorted to ****ming people ???

This has got to be the biggest **** artist of a company with the worst customer service team which includes the team leaders / managers their staff is trained to say that they arent available , my query started off with a reconnection offer from dstv to which i paid the requested amount only to get on to my dstv app to find out that i owe them more than they said it would cost to reconnect my dstv with the special offer given by them , when i called the call centre the staff where all over the place with one lady by the name of Norma who dropped the call in my ear when i asked for her manager to which i get told that they not available so i ask for her name and surname and she drops the call , i call back and speak to a lady Atule who then proceeds to asks me why do i want to speak to a manager , i then explain the issue at hand and i even read out the email received with the special offer , to which i then get told that the offer must be wrong and i need to send a screenshot , i send the screenshot and still holding on both calls in total must have been 15 mins and my airtime was almost done so i ask Atule can you call me back she says no they cant , is this the kind of service you expect from an institution like dstv ? is business so bad that they have resorted to ****ming customers ? are their call centre agents even trained ? i canceled my subscription with them because of the pricing now imagine paying R1000+ pm for a service that is heavily priced and also then you get below par service from their staff ? i dont regret my decision of cancelling with them .