1 reviews | Active since Dec 2016
Harrasment for unknown bill
<p>11 Nov 2016 I received a call from a debt collection company saying I need to settle an outstanding account with Multichoice. I immediately called Multichoice on ********** to be told I owed them for the first half of February 2016. (I used to pay eft as pay as you go and decided not to continue with the exorbitantly priced DSTV monopoly and move to Netflix as well as I would be away for February 2016). The accounts department admitted that no correspondence had been sent to me (and they have ALL my details!) and the fact it was ******* to hand me over without following the correct procedure. I was told they would look into the matter. Five days later (16 Nov 2016) I received a 'no-reply' email:</p> <p>"Dear Customer</p> <p>Thank you for getting in touch with us.</p> <p>We’ll get back to you within 24 hours and have created a case number so you can keep track of your query (Please quote this whenever you follow up with us.)</p> <p>Kind regards,<br />DStv Care Team"</p> <p>I have had no response from them to date.</p> <p>I had a missed call from the same debt collectors 29 Nov 2016 and called them back only to be told by their call centre they would get back to me. No reply to date.</p> <p>Again I immediately called Multichoice only to be told that I have to pay them and that there is nothing else they can do.</p> <p>The unfortunate thing with enourmous companies like Multichoice is their bullying tactic. Quite frankly its not the amount of the bill, but the principle of never being notified and unknowingly be placed on my credit record.</p> <p>I believe I do have a case of harrasment.</p>
Dear Roland
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Roland
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Roland
We regret to hear about your frustration regarding the calls from our Debt Collectors.
We have checked your DStv account and confirm that your DStv service was suspended due to non-payment. Upon checking your account, we received no communication from you as an account holder to disconnect the service by end of billing month.
Once we receive the customer’s request to disconnect the service on the last day on the month. We schedule your DStv service to disconnect on the last day of the month.
If we do not receive payment of your fees or a request to disconnect the service. We will suspend your service due to non-payment.
Please settle the balance owed (R389.50) to bring the account into a zero balance.
Best regards
Dinah
Best regards,
Good day Roland
We regret to hear about your frustration regarding the calls from our Debt Collectors.
We have checked your DStv account and confirm that your DStv service was suspended due to non-payment. Upon checking your account, we received no communication from you as an account holder to disconnect the service by end of billing month.
Once we receive the customer’s request to disconnect the service on the last day on the month. We schedule your DStv service to disconnect on the last day of the month.
If we do not receive payment of your fees or a request to disconnect the service. We will suspend your service due to non-payment.
Please settle the balance owed (R389.50) to bring the account into a zero balance.
Best regards
Dinah
Best regards,
This is the Official private business reply: :
"Good day Roland
We regret to hear about your frustration regarding the calls from our Debt Collectors.
We have checked your DStv account and confirm that your DStv service was suspended due to non-payment. Upon checking your account, we received no communication from you as an account holder to disconnect the service by end of billing month.
Once we receive the customer’s request to disconnect the service on the last day on the month. We schedule your DStv service to disconnect on the last day of the month.
If we do not receive payment of your fees or a request to disconnect the service. We will suspend your service due to non-payment.
Please settle the balance owed (R389.50) to bring the account into a zero balance.
Best regards
***** "
You have missed the point totally. Clearly you have not understood my first mail or have chosen to disregard what I have said in it. My point is the harrasment that you (Multichoice) have created without letting me know and my credit rating being affected. Nine months after the fact to get the first call from your Debt Collectors. It's not about the money. Send me an invoice (I have not received one) and I will pay it. you have my email address and other contact details.
SEND ME AN INVOICE and HAVE ANY AND ALL NEGATIVE CREDIT REPORTS REMOVED. Got it? I hope so.
Judging by your response and the other complaints, I doubt I will get an apology nor seeing Multichoice taking responsibility.
This is the Official private business reply: :
"Good day Roland
We regret to hear about your frustration regarding the calls from our Debt Collectors.
We have checked your DStv account and confirm that your DStv service was suspended due to non-payment. Upon checking your account, we received no communication from you as an account holder to disconnect the service by end of billing month.
Once we receive the customer’s request to disconnect the service on the last day on the month. We schedule your DStv service to disconnect on the last day of the month.
If we do not receive payment of your fees or a request to disconnect the service. We will suspend your service due to non-payment.
Please settle the balance owed (R389.50) to bring the account into a zero balance.
Best regards
***** "
You have missed the point totally. Clearly you have not understood my first mail or have chosen to disregard what I have said in it. My point is the harrasment that you (Multichoice) have created without letting me know and my credit rating being affected. Nine months after the fact to get the first call from your Debt Collectors. It's not about the money. Send me an invoice (I have not received one) and I will pay it. you have my email address and other contact details.
SEND ME AN INVOICE and HAVE ANY AND ALL NEGATIVE CREDIT REPORTS REMOVED. Got it? I hope so.
Judging by your response and the other complaints, I doubt I will get an apology nor seeing Multichoice taking responsibility.
I have just received an SMS final reminder saying I still owe R289.50 ! 29 Dec 2016
I paid the amount (not that I believe I owe it) on 07-December-2016 with the correct reference number and proof of payment to Multichoice.
I have to date not received an account (invoice) from them.
I have just received an SMS final reminder saying I still owe R289.50 ! 29 Dec 2016
I paid the amount (not that I believe I owe it) on 07-December-2016 with the correct reference number and proof of payment to Multichoice.
I have to date not received an account (invoice) from them.