Harrasment and ruining my credit record

<p>I have been an annual subscriber since around 2008/2009. Payment date beginning October.</p> <p>Since November 2016 my service has been cancelled on numerous occassions without any warning. After hours on the phone it is because of non-payment.</p> <p>HOW?</p> <p>I have been handed over to a legal firm. I have been harassed telephonically and via SMS every 2 weeks since then.</p> <p>Every time I have to explain that I am an annual subscriber. I pay upfront for a year. </p> <p>IS THIS SO HARD TO UNDERSTAND?</p> <p>I always understood that you pay upfront for this service.</p> <p>So does DSTV provide a portion of the nation with service and only expect payment after?</p> <p>How does this work?</p> <p>Why is my credit reord being tarnishef. My private life made a perfect hell and all that because DSTV cannot get themselves sorted out.</p>