Hard up for money

Good afternoon. I have a debit order that is been running since Multi choice opened. This means over 25 years. This last 2 months I am getting the E16-4 channel blocked due to outstanding payment. Today is 26 November. The debit order was paid on 23 November like it has been done on a monthly basis. Phoning the call centre it states payment is due for December. Are you so hard up for payment that you now also require payments in advance. If you get payment why are you blocking my DSTV. I am travelling and have a pensioner at my home that is watching the channels. Even with payment made you are unconvincing her and myself by blocking the channels. Phoning the call centre beside that I am not at home that want the info from the physical decoder to reset the error. Then I am informed that I must go and test my decoder as there might be something wrong. So now I have 3 very intelligent decoders that knows when to block the channels after the 23rd of a month and if payment was made or not. Please sort this now out permanently. PS. STOP PHONING me about the life and other insurance. The only insurance I am interested is the insurance I have on my decoders at present. I have already asked that these calls must be stopped. You are harassing me with up to 5 calls daily.