Hard drive faulty in new decoder, rude service provider at centre

Today I decided to buy the DSTV EXPLORA ULTRA at Radio Centre (Tzaneen), this was after numerous visit to the Radio Centre to repair or reboot my older Dstv Explora model 3A.

I paid R3000 for it and I was notified that I must take it to their service provider within their shop for setup and linking it to my account.

Upon the DSTV service provider assisting me, he asked me why is the seal broken, to which I answered I don't have a clue. At this point in time I took it light and was not worried. Upon the DSTV Service provider inserting the new decoder it gave an error message " hard drive cannot be detected, pvr functions will not be available (something in this line).

The service provider advised that we return the decoder as it will give me problems in a long run. I did just that, however I got resistance from this guy in the shop (white guy, didn't get his name). He told me that he will fix the decoder and I told him I don't want my new decoder fixed because it will loose the status of a new decoder and I want it replaced.

They requested that I give them 15min to go and collect another decoder by their supplier. I patiently waited but at that time they were repairing the faulty one.

15 min passed and no feedback was provided to me and I went to the counter to request for my refund as they are not providing me with any updates.

That rude guy came and informed me that they will not give me a new decoder as the one that I bought was fixed. His words were you either take it or leave it and you will not be refunded.

Out of anger I left it there and went outside to get a breather and calm down. After 2min I went back and requested the decoder back as I couldn't leave without my R3000 or the decoder. I was assured by the Dstv service provider that he checked it and all is in working order.

I arrived home and it was not the case, I called DSTV and only then my account was linked. Few minutes later my Explora Ultra restarted and indicated that message (decoder hard drive and failure for pvr functionalities being unavailable).

I felt angry and disrespected by Radio Centre members and I am demanding a new functional decoder, because I paid for it, or a full refund of the money I paid.