LC
Lerato C

1 reviews | Active since Jan 2017

29 Dec 2022, 09:39

Harassment from multi choice sales consultant

I have never experienced such bad and rude customer service from someone calling my phone and expecting me to listen to them forcefully.

I got a call from a DSTV consultant I did not even get a name. They asked me if I had an account and confirmed my details. I told the consultant that I’m not interested in upgrading or purchasing anything. She then became extremely rude and threatened to report me to the ***** department. When asked on what grounds she then hang up on me.

This is harassment to your clients if this is how your consultants conduct sales , I’m must say I’m shocked and disgusted by this.

I hope an investigation will happen and actions to be taken. I will be opening a case of harassment with SAPS as well.

Got a call 9:16 on the 29/12/23 From a number: ***

I need feedback urgently on this matter.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2022, 10:58
Official
Hi  Lerato Cindi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team