CV
Carly V
1 reviews | Active since Mar 2009
21 Aug 2015, 09:22
HARASSMENT
I had the Family and Friends package which has since been cancelled with no warning to consumers. <br> <br> Firstly, other people also on Family and Friends still have full access while I have had mine restricted. I have paid for the month of August and want to know why I have been restricted. <br> <br> Secondly, I have been receiving an SMS saying \to stay connected please pay....". I receive this sms 20 TO 30 TIMES A DAY and there is no way to stop it. This is harassment and goes against the Consumer Protection Act.<br> <br> I do not want to pay because DSTV is a waste of money in any even"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 10:15Hello carlyv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we mentioned and confirm that you do not want DStv anymore. Please be advised the amount of R49.40 was credited on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we mentioned and confirm that you do not want DStv anymore. Please be advised the amount of R49.40 was credited on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 Sept 2015, 10:15
Official
Hello carlyv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we mentioned and confirm that you do not want DStv anymore. Please be advised the amount of R49.40 was credited on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we mentioned and confirm that you do not want DStv anymore. Please be advised the amount of R49.40 was credited on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,