Harassed

Why am I being harassed.

You keep sending me messages regarding an outstanding amount and threatening to disconnect the viewing.

What is this R270 for?

For the past 2 months, I have not been able to watch MNET channel because you removed it.

You guys downgraded my package from Premium to something I don't know without my approval.

The R50 disconnection fee, sorry I will not pay as I paid on time and the consultant confirmed it.