1 reviews | Active since Jan 2015

19 May 2017, 09:27

Harassed by debt collectors

<p>I phoned DSTV on 23 January 2017 and requested that my debit order be cancelled from 01 February 2017 as I no longer want DSTV. The reference number for the call is ********** 6-I7. On 01 February 2017 my debit order didnt go off and my DSTV service was suspended shortly after that.</p> <p> </p> <p>On 11 April I received an sms informing me that my DSTV account is now being handed over to Blake Collections. Blake Collections has called me three times telling me I owe R622. How can I owe DSTV money for a service that i cancelled and then didnt receive? The person that phoned me today told me that I will continue to receive phone call until I settle this amount - that is unacceptable. </p> <p> </p> <p>I cancelled my debit order therefore I no longer wanted DSTV. I cannot be expected to pay for a service i never got. </p> <p> </p> <p>Please can this be sorted out as soon as possible. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2017, 10:03
Official

Dear Sanantha

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team