YM
Yvonne M
1 reviews | Active since May 2015
06 Jun 2022, 19:18
Happy with how kgaugelo handled my query
I had a problem with connection and I had a life chat with kgaugelo and was very helpful and patient. Thank you so much Kgau.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jun 2022, 20:51Hi Yvonne,
Thank you for taking the time out to inform us about the great service you received from Kgaugelo.
As we continue to improve our service offering, feedback like yours is extremely valuable.
Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Kgaugelo.
As we continue to improve our service offering, feedback like yours is extremely valuable.
Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jun 2022, 20:51
Official
Hi Yvonne,
Thank you for taking the time out to inform us about the great service you received from Kgaugelo.
As we continue to improve our service offering, feedback like yours is extremely valuable.
Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Kgaugelo.
As we continue to improve our service offering, feedback like yours is extremely valuable.
Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
YM
Yvonne M's updateReviewer Update
06 Jun 2022, 20:54I needed assistance and the consultant (Modupi) that was assisting me was grumpy and didn’t make me feel valued as as client. My package was downgraded I Contacted the call center on Friday and was told I need to pay 251.85 and today I can’t connect because I need to pay additional 367 which doesn’t make sense. I need someone who knows what they are doing sort this out . Please teach Modupi what is good customer service he is not doing me a favor by assisting me he is doing what he is hired for.
YM
Yvonne M's update06 Jun 2022, 20:54
Reviewer Update
I needed assistance and the consultant (Modupi) that was assisting me was grumpy and didn’t make me feel valued as as client. My package was downgraded I Contacted the call center on Friday and was told I need to pay 251.85 and today I can’t connect because I need to pay additional 367 which doesn’t make sense. I need someone who knows what they are doing sort this out . Please teach Modupi what is good customer service he is not doing me a favor by assisting me he is doing what he is hired for.