HAPPINESS WHEEL FAULTS AND ERROR

HP Logo Write a review

Sharn B

5 reviews | Active since Aug 2016

29 May 2021, 10:23 Disgusting service with accounts Hi have a Price Lock contact with DSTV I played the Happiness Wheel and won the year subscription and an upgrade for 1 month. The year subscription I called in as it won and then bombed out giving an error. I sent an messages in Dstv messagener and I advised that I see they have updated my 1 year free subscription now I look on my account and last month's subscription was reversed, I paid it now, but your service regarding billing and your call center is a problem.I am liable and a consumer for your failures with your process. I must pay because u happiness wheel decided not to give me what I won and gave me an error. I am disgusted that I am treated like this. You are the only service provider available for my Grandmother that she enjoys, so I must tolerate the inability to service my accounts efficiently. I make payment on time yet you refuse to take ownership for your **** service. After your consultant confirm everything

DStv (MultiChoice)'s reply: 29 May 2021, 20:02

Hi Sharn,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards - since the abov, no seems to advise you guys have paid 3 months and no one has informed me that my 12months free subscription is updated on the system. They reversed the payments but as of this month it's shows R854. Please urgently advise what I the problem with your billing system