RH
Raquel H

1 reviews | Active since Jun 2009

27 Sept 2016, 08:58

Handed to MBD attorneys in error

<p>I received a call from MBD attorneys this morning stating that my account is handed over for coollection by Multichoice. I have already paid October subscription though. I called Multichoice and the call centre agent Lesego claims that it must have been an error. HOW ON EARTH DO YOU MAKE SUCH ERRORS.</p> <p>IF MY CREDIT RECORD HAS BEEN AFFECTED I WILL VERY VERY UPSET></p> <p> </p> <p>HOW DO YOU TREAT LOYAL CUSTOMERS LIKE THIS< WHAT IS WRONG WITH YOU............THIS IS VERY PERSONAL </p> <p> </p> <p>I CALL AND ASK TO SPEAK TO A MANAGER AND YOU PUT ME ON HOLD FOREVER </p> <p>UNNECCESARY TELEPHONE COSTS AS WELL, BECAUSE OF YOUR INCOMPETENCE</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 09:17
Official

Dear Raquel

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 09:32
Official

Good day Raquel

Thank you bring this matter to our attention.

We have escalated your concerns to our delisting department four urgent investigation.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

RH
Raquel H's update29 Sept 2016, 12:50
Reviewer Update

Hi Rupert Paulsen that was supposed to call me back and send an apology .........2 days later im still waiting.

You have attorneys harrass me, tarnish my credit record, upset me, have me spend money on my cellphone bill to keep calling and then I WAIT .................lovely