Handed over for R300.00

<p>I received a call from Shapiro attorneys this morning advising me that my DSTV account has been handed over. </p> <p> </p> <p>I only use the services during school holidays....and as such connected my services end of November 2016 and requested a disconnection in the first week of January 2017 when school reopened.</p> <p> </p> <p>The previous two years (2014 and 2015)DSTV failed to disconnect services as requested in mid December, before i went away on vacation and they conveniently did not find the calls i made requesting the disconnection and i was held liable to pay for not viewing. (all criteria regarding the disconnection had been met ie. one disconnection per month and the day when payment is due or before).</p> <p> </p> <p>Last year (2016) we did not go away on vacation hence the disconnection request was done in January 2017, but this was never done, every day i would call them to advise that i had requested a disconnection and was advised that on their systems it showed the it was inactive and the signal was disconnected. </p> <p> </p> <p>I then change over to openview until i need the dstv again.</p> <p> </p> <p>Now this morning i get a call saying that DSTV has handed me over for defaulting in my payments. I always make payments in advance before using the service. She says i have been receiving signal and not paying my premiums, i advised her that i have not defaulted in payments and tried to explain what happened.</p> <p> </p> <p>At no stage did DSTV even send me a message to advise an amount is outstanding.</p> <p> </p> <p>DSTV is fond of not disconnecting the services and asking people to pay despite not using their services.</p>