Handed over despite paying an annual lump sum in full!!!!!!!!!!!!!!!!!

I logged a complaint on this platform last month. I went in to the Randburg walk in centre. Nothing on my account has been fixed.

I pay annually. I paid the full amount plus insurance in March for new year starting April 1st. But somehow my account renewal date has now magically changed to April 28th - this means that dstv get to ********ly charge me a pro rata rate for April and the 2022 annual subs instead of the 2021 sub price.

I have been handed over for not paying my account. Seriously? Walk in centre doesn't help. This doesn't help. Account has been escalated meanwhile my credit record is negatively affected by computer systems which seem to overrule what people in the call centre can see is wrong.

If this were the first time I had had a problem with what should be a simple annual payment I wouldn't mind but this is the third year out of the last four that there has been a problem.

Last month, the dstv respondent said that they would look into this. Yet nothing has been done. I am going to lay a complaint with the Consumer Council.