Handed over after canceling subscription!!!

<p>How could I have been handed over to Blake Collections for the amount of R369.10, after I cancelled my subscription and TOLD her it must shut off after the paid amount was used????? </p> <p> </p> <p>The prevouis year (2015) I had to pay more because my account went on without me even knowing that it won't go off when the account was not paid due to being in the hospital? I told them then ALSO I DO NOT WANT MY ACCOUNT TO CONTINUE IF IT WAS NOT PAID!!! </p> <p> </p> <p>My other point for not understanding WHYYYYYYY is because I NEVER received any STATEMENT/INVOICE/CALL whatever that my account still have an outstanding BALANCE IF I CANCELLED IT!!!</p> <p> </p> <p>I have send in a complaint asking? NO FEEDBACK WAS GIVEN TO ME! (REF: ********** ) I then called DSTV with my airtime and my time on Friday last week asking WHY!!!! I then spoke to the supervisor on duty and he told be feedback would be given by Monday!!!! All I received was an email saying I received assistance from your walk in centre, how could I if I was at home? No one has contacted me regarding my complaint with what is going on?????????</p> <p> </p> <p>So PLEASE tell me what is going on?????</p>