Had enough and need a solution!!

We had the Explorer installed on 10 October'15 - Since then we have not experienced any joy whatsoever!! <br> Firstly we had had problems with our Box Office and took at least a week to get sorted after phoning back and forth between Multichoice and the installer. When I paid our first instalment our subscription was suspended and contacted the call centre to advise them that payment was made, in which they had picked up that we had 2 accounts loaded on their system, 1 for the PVR decoder & 1 for the Explorer - payment was allocated to the PVR's account. This has been an on going problem since November having to phone every month and have made approx. 20 calls up to date and nothing less the 30-45min per call. Note after note has been put on their system but the problem is still not resolved. I have spoken to supervisors and was promised that they would call me back and still waiting! I phoned on 1 Feb to confirm what the amount due was as it was higher then usual but was told by Marie that my account was in credit and had to paid R392.27 and asked multiple times if she was sure about the amount and she confirmed, our account had been suspended 3 times already in just this month!!