NH
Nompilo H
1 reviews | Active since Aug 2015
21 Apr 2020, 11:47
Hacking
We have had our DStv account hacked for years and have tried getting Multichoice to assist but with no luck. The hacking has worsened as we now cannot even watch the TVs anymore as someone is controlling the whole system. This goes from them changing the channels, volume and writing disgusting messages using the search panel. We pay or R1000 a month to a get access to the service but at this point it doesn’t seem worth it as we have had no assistance from Multichoice. At this point, we don’t really see the need of paying this money as we really don’t have access to the service we’re paying for
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Apr 2020, 12:08Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Apr 2020, 12:08
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Apr 2020, 18:28Hi Nompilo H,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, but the line is very bad.
Please be advised that we have escalated the matter to the field service department to assist us in looking into what is happening with the installation. As soon as feedback is received, we will advise you.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, but the line is very bad.
Please be advised that we have escalated the matter to the field service department to assist us in looking into what is happening with the installation. As soon as feedback is received, we will advise you.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Apr 2020, 18:28
Official
Hi Nompilo H,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, but the line is very bad.
Please be advised that we have escalated the matter to the field service department to assist us in looking into what is happening with the installation. As soon as feedback is received, we will advise you.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, but the line is very bad.
Please be advised that we have escalated the matter to the field service department to assist us in looking into what is happening with the installation. As soon as feedback is received, we will advise you.
Kind regards
DStv: Hello Peter Team
Best regards,
NH
Nompilo H's updateReviewer Update
28 Apr 2020, 07:41On the 21st April in the evening, a gentleman from DStv called and promised to call later or the following day with the details of when they will send a technician to have a look at our problem. Till today we are still waiting fo the technician to be sent and help us. It doesn’t seem as if Multichoice is taking us serious as we have been dealing with this problem for some time and are not receiving the assistance we need.
NH
Nompilo H's update28 Apr 2020, 07:41
Reviewer Update
On the 21st April in the evening, a gentleman from DStv called and promised to call later or the following day with the details of when they will send a technician to have a look at our problem. Till today we are still waiting fo the technician to be sent and help us. It doesn’t seem as if Multichoice is taking us serious as we have been dealing with this problem for some time and are not receiving the assistance we need.