guessing billing

I have been very understanding with Multichoice for a good 4 MONTHS the lack of accountability and consistency is none existent I have had enough and I have taken my understanding towards this situation out the ****EN window ,I tried to remain calm and remind myself that we are all humans and that we make mistakes however I have reach my lowest and currently I am very disgusted. MULTICHOICE has no customer service whatsoever they don’t care about their clients at all ,they think that they can take people for a ride. I have had endless conversations with close to 100 consultants and those so called team leaders who are supposed to be leading consultants what a ****EN joke because they are far worse off than the uneducated agents that are supposed to be assisting us as consumers and knowing their job to the T cause they are dealing with our money , I don’t know if its lack of product knowledge or what but I am at a point where I am ready to just walk into the contact center and see which idiot is recruiting these *********** individuals to manage our money and do basic maths that is clear as day, making these countless calls costs money which in this case is mine so I am losing in both money to call theses fools that I have paid to render me a service.

The sooner things go digital and there is no foolish human being on the other line to take your call only to speak BS that doesn’t even make sense to them. I have been having the same conversation more 100 people . at one point things are fixed next time the blame is shifted to someone else who is conveniently never available. My billing has been messed up by a team leader who is suppose to be the more knowledgeable then agents however to my surprise that is not the case as they don’t seem to grasp the concept of basic maths. Every second week I find myself calling asking what the HELL is going on and all I get is I will investigate and come back to you but you can guess how that story ends, and the following week I find myself in the same situation. MULTICHOICE has no understanding of their own product how the Hell are they expecting the people that they HIREED to know it .Since January everyone who access my account has done some form of a **** UP. This is not the only platform to address such matters I will be forwarding this to the OMBUSMAN, TWITTER FACEBOOK all avenues that I know off . there wont be any finger pointing once they ask for the call recordings since MULTICHOICE and its workers think that they are Smart. I want this account fixed as in yesterday that Fool who is the head of accounts needs a serious wake up call and start doing the work instead of warming the chair while things are falling apart under their supervision having such incompetence handling our money is a RISK maybe they have not considered the fall back element but I will not rest until someone takes responsibility and fix this ******* THAT THEY HAVE CREADTED.