1 reviews | Active since Mar 2014
Guess they don't care about clients!
On 31 March my mom did an application for that price lock explora deal. It was approved. They took down all her details and said delivery will be take 1 to 2 weeks. We have made more than 10 calls to follow up! Nobody can find anything on their system for my mom. They keep saying they will investigate and get back to us!!! But we have to call back every time! And then they keep asking for her id! So we have to go through the exact same story every time! After everything they still not helping us!!! When will we ever get anywhere with this problem!?!? We want answers dstv!!!! We even told them to go look for the recordings regarding the first call.... their answer.... unfortunately they can't access it.. why are u recording calls then. We are soooo angry!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest