Gross over promise but gross under delivery of Exp

Item: DStv (MultiChoice)
Rating: 2
Author: Kendra S

I sent the prescribed sms to apply for the Explorer offer on 15.12.2015. Automated sms response said DStv will respond within 48 hrs .. it didnt happen. I sent another sms, no response. A few days after sending the 3rd sms I putgot a response. Call agent said my Explorer package would be installed by Christmas. 5th January 2016, still no Explorer package and no DStv existing premium package. 31 Dec Explorer decoder delivered. They'd said it would take 7-14 working days to be dlvrd even tho I was told it would be installed by Christmas! I was given an approved installer's name &amp

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Replies (1)

DStv (MultiChoice)'s replyOfficial

06 Jan 2016, 07:20

Hello Kendra Sanders,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply06 Jan 2016, 07:20

Official