1 reviews | Active since Jan 2013
Gross misconduct to all consumers
I upgraded my dstv subscription last month around 26 or 27th to premium. and a few days later i wanted to downgrade and i was told i have to wait a full month before i can downgrade. then i phoned them today to cancel the subscription and revert to my old compact package and they tell me I'm late i was suppose to call them yesterday to cancel premium. so now they want to hold me hostage and force me to pay another R 700 for a product I'm not interested in. these guys with their mass adverti*****t don't even inform consumers of these terms and conditions which changed apparently. why was i not informed that i would have to deregister on a specific date!! and their call charges R5 per minute this is BULL ****!!! YOUVE BCOME SO ******* IN YOUR PRACTISES AND SHOULD BE ASHAMED OF YOURSELVES. keeping unknowing customers HOSTAGE!!!
Reference is made to our telephonic conversation in regards to the downgrading of service.
We confirm that the information provided by our consultant is correct; however we have downgraded your service to the DStv Compact Package as requested.
To update or change ,reconnect or disconnect your account you may make use of the different options below on or before your invoice date.
-Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the downgrading of service.
We confirm that the information provided by our consultant is correct; however we have downgraded your service to the DStv Compact Package as requested.
To update or change ,reconnect or disconnect your account you may make use of the different options below on or before your invoice date.
-Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert