Gross misconduct and *****

On the 24th August 2017 I made a payment to Dstv of R1300.00. directly after that I called them to ask will they still debit my account on the 27th august 2017 as I had arranged and I was advised that they would how ever if would only be my full subscription less my credit after the payment of R1300 I had just made which was R350 more or less. The whole week went by and they still had not taken the debit from my account so I called in to enquire on the 01 September 2017 as to why they hadn't taken anything because I was told the would.

I was then advised that they had not taken the debit because I am still in a credit of R350 more or less.

and then asked ok if that is the case please transfer R175 to my box office account. According to this consultant he had done so and informed me that I am now in a credit of R150 more or less. I then asked him ok so when will my next debit order would be and he advised that it would be on the 27th of September and would be the following amount - my full subscription + what was due on box office less my credit I had available.

this is not the case and ever since then every 2 days my account gets disconnected and I have spoken to 8 supervisors now and each on has promised they will pull the recording of the consultant I spoke to and call me the next day with the feedback. I asked every time so I will not be disconnected until such time you give me feedback. And every time I was told no sir you wont.

every time no single person called me back and I have been disconnected from my services more than 10 times.

each time I have to call back and explain the same situation from begging to end with each supervisor.

and this has already amounted into over R900 in costs to call from my cell phone to the call centre.

to ad fuel to the fire money was transferred from my one account to another without my consent and that is *****.

even after this was made clear to them.

I still have not heard anything back regarding the 1st call I had with a supervisor up until the 8th supervisor I spoke to,.

nothing has been done either about the ***** on my account and to top it all off I have been disconnected a 11th time.

I fell this I s extremely unprofessional from Multi Choice and it goes completely against the FIAS and FICA act.

I will be escalating this to the compliance officer and make sure that Multichoice take full responsibility for all of this.

I was then