Gross Incompetence and Poor Customer Service

I just paid my my DSTV premium on the 25th as ususal but since yesterday at 20:00 my dstv got shut down with a notification that reads "We are confirming your subscription........please go to self service to cancel the error..." I went to cancel on self service but their website was experiencing technical issues so I was forced to call them with my airtime. I explained to the lady and she told me to reboot it as if I havent tried that. When i complained about this inconvenience she raised her voice on me saying this is due to my dish because on her side it shows that its active. That is nonsense because i know when its my dish it reads" There is no signal.. It could be bad connection..." I am leaving DSTV to join Netflix, I can't be paying for nothing.