SVDL
Sollie Van Der Linde

1 reviews | Active since Nov 2020

28 Nov 2020, 11:05

Greedy and *********** DSTV

I enabled holiday view and home view on the dstv app for one day - clearly stating on app its was going to cost me 20 rand. 2 weeks later i get billed additional R 800 - call center says sorry not their responsibility to monitor if it gets switched off and i have to pay the extra (dstv error)in order to continue watching Pathetic been dstv customer for very long time but this greed and incompetence is the end Cancellation done

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2020, 12:43
Official
Hi Sollie, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Nov 2020, 11:19
Official
Hi Sollie,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that we tried contacting you on your mobile number 083*****59 with a *** number and could not get hold of you.

Please provide us with a suitable time for us to contact you.

Kind Regards,
DStv: Hello Peter Team

Best regards,

SVDL
Sollie Van Der Linde's update30 Nov 2020, 07:07
Reviewer Update
Good day i am available on that number any time today
SVDL
Sollie Van Der Linde's update30 Nov 2020, 16:21
Reviewer Update
Please can you give me a number to contact you- no contact today as expected
SVDL
Sollie Van Der Linde's update01 Dec 2020, 11:33
Reviewer Update
And nothing- what did we exepect from dstv Multichoice- pathetic
SVDL
Sollie Van Der Linde's update01 Dec 2020, 19:57
Reviewer Update
Dstv feel nothing for their loyal customers pathetic company