SVDL
Sollie Van Der Linde

1 reviews | Active since Nov 2020

03 Dec 2020, 19:56

Greedy and ***********

I enabled holiday view and home view on the dstv app for one day - clearly stating on app its was going to cost me 20 rand. 2 weeks later i get billed additional R 800 - call center says sorry not their responsibility to monitor if it gets switched off and i have to pay the extra (dstv error)in order to continue watching Pathetic been dstv customer for very long time but this greed and incompetence is the end Cancellation done

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2020, 20:41
Official
Hi Sollie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Dec 2020, 14:19
Official
Hi Sollie,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that we tried contacting you on your mobile number 083*****59 with a *** however we could not get hold of you.

Please provide us with a suitable time for us to contact you.

Kind Regards,
DStv: Hello Peter Team

Best regards,

SVDL
Sollie Van Der Linde's update05 Dec 2020, 06:02
Reviewer Update
Anytime
SVDL
Sollie Van Der Linde's update05 Dec 2020, 10:59
Reviewer Update
Call me now please 
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Dec 2020, 11:09
Official
Hi Sollie,

Kindly note that we had to close the query as we still could not get hold of you.

Should you need to interact with DStv, please use the following channels:

www.dstv.co.za
DStv APP
Twitter: @dstvcare
WhatsApp: *** (Type Hello to start)

Kind Regards,
DStv: Hello Peter Team

Best regards,