GREED will make you lose your business

So I call dstv to reconnect my service as i have netflix and its much better then Dstv, I wanted to down grade my package from Compact plus to Dstv compact which on the web is R359 called the call center who advised that in order to downgrade i need to Pay R430.00 which I enq why on a prepaid account am I AM billed for a service I didn't use as I want to change my package he advised that the package can only be changed on the bill date an the compact is R400.00 on the web its R359 I asked so does that mean that on the 20th I need to pay again R400.00 in total almost paying R800.00 for one month so i enq why am I being billed on a prepaid account is it not suppose to be flexible he mentioned other cost of subscription of R85.00 because of my date changing I told him I had the same issue before and in one month I paid R600.00 or so I think multichoice is GREEDY and u will lose ur business to netflix you web page states different amounts first there is no management available to speak to clients queries are not resolved I want my account cancelled I pay an affordable amount of R100.00 and I have no hassles your service is pathetic Netflix does not even have a call center and their service is remarkable .... HOW CAN YOU BILL ME ON A PREPAID HOME SAD HOW MULTICHOICE WILL BE LOSING CLIENTS BECAUSE OF GREED