1 reviews | Active since Mar 2010

03 Jul 2015, 10:47

Great service Keagile!

I called through last night to reconnect my services and my decoder was showing other errors like there was a technical malfunction with it. Keagile was so awesome, she stayed on the line until it was resolved and instead of telling me to take the decoder in like the other people would tell me, she talked me through to reset the decoder and sent a signal and it all came right. I truly appreciate her mannerism and good knowledge of what she's doing. Best service I've ever had with DSTV contact centre *** thus far.<br> <br> Thanks Keagile!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jul 2015, 14:10
Official
Hello Cirin,

We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.

Please be advised that we will escalate your compliment of Keagile Fainda to her team leader for recognition.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta