Great customer service
On the 30.01.2015 I place a compliant on hello peter voicing my dissatisfaction on the service received, within a space of 30 minutes I got call from Mpho Seabela who advised he is the supervisor of social media communication. He advised me to recall my debit order and then on Monday he will call me to discuss away forward. I emailed him this morning at 8.03am and called to speak to him at 8.30am and was told that he doesn't have a direct line, a lady by the name of Dimane Leche advised that she sent him an email to contact me but still no call. I am at my wits end with the way multi choice staff treat they customers. <br> <br> After calling in 4 times on the 03.02.2015 regarding my complaint and speaking to Shezlin Sampson / Selwen baaitjies/ Dimane Leche/ Mpho Seabela who promised me feedback but didn't deliver. I called the call centre and was assisted by Neo Nkosi he understood my frustration and help resolve my issue. My faith in multi choice as been restored thanks to Neo Nkosi fantastic work ethics. PS still no call from Mpho Seabela, a man with many words and no action. <br> <br>
Thank you for taking the time to point out our service failings and your concerns. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We will send your feedback to the consultants involved.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Thank you for taking the time to point out our service failings and your concerns. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We will send your feedback to the consultants involved.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
