CF
Constant F

1 reviews | Active since Mar 2020

28 Oct 2020, 13:24

Great customer experience

I would like to congratulate DStv on having excellent customer service. When phoning, I was lucky enough to speak with Thabiso Kekana who was truthful, knowledgeable, friendly and very helpful. She handled a really complicted request with ease. Combine that with a short holding period and the great alternative on-line capabilities that I tried first and it was the best customer experience I have had in a very long time. Very well done Thabiso - you restored my hope that there are still great customer experiences out there!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2020, 13:45
Official
Hi  Constant F,

Thank you for taking the time out to inform us about the great service you received from Thabiso Kekana. As we continue to improve our service offering, feedback like yours is extremely valuable. 

Thank you for the positive feedback 

Kind regards, 
DStv: Hello Peter Team