Government provides better services

<p>After accepting and agreeing to a debit order and after getting noticications that the money has left my account. Dstv has now debited me with over 3000. After calling a contact centre. It must be my fault now cause i havnt been paying. I hav religeously paid my acc. And have never defaulted. After talking to a consultant. The only help i recieved was an email address after 30 min of explaining my problem. This is really not effective services nor is it in any way a professional service one would expect. Useless systems that do not update and now i need to take time. Money and effort to fix up your error. Pathetic policies and still no help. Why must you go spoil this relationship so? Iv been good to you and this is how your customers must be treated. All the operator could tell me is whats on my statment. Which i already know.What is the use of a call centre if you gonna tell me what i already know and 30 min later i must go try again through a different email address. </p>