ES
Elizma S
1 reviews | Active since Jul 2022
08 Jul 2022, 12:43
GOtv/ Dstv nightmare
It is with sadness that I have no choice but to write this review as Mnet has been a part of our family for as long as I can remember, soapies and series during the week, Rugby on weekends and during the week and Carte Blanche on Sundays. We have not been receiving any service (no channels) since 2 July 2022 and no Mnet or Supersport since 1 July 2022, due to 'no signal or no services'. Despite numerous calls to Multichoice call centre, head office not answering their phones and two Dstv accredited installers attending our home, we are still in the dark as to the reason why we are not receiving any services despite our monthly premiums being paid up to date and the call centre informing us that our Mnet on their side shows active. Why not inform lifelong customers of service interruptions or technical difficulties? Why not provide interim solutions until issues are resolved or provide a turnaround time for any issues to be resolved? Why not instruct your staff to inform your customers of service interruptions or technical difficulties and how to assist them? This lifelong customer who has always believed in the Magic, sadly is losing all hope. Very disappointed.
Helpful (0)
Replies (10)0
Replies (10)
DStv (MultiChoice)'s replyOfficial
08 Jul 2022, 13:22Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jul 2022, 13:22
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
ES
Elizma S's updateReviewer Update
08 Jul 2022, 13:33Thank you for acknowledging receipt of my complaint. What is causing the issue and what is the turnaround time for resolving same?
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Elizma S's update08 Jul 2022, 13:33
Reviewer Update
Thank you for acknowledging receipt of my complaint. What is causing the issue and what is the turnaround time for resolving same?
ES
Elizma S's updateReviewer Update
08 Jul 2022, 13:43Thank you for acknowledging receipt of my complaint. What is causing the issue and what is the turnaround time for resolving same?
ES
Elizma S's update08 Jul 2022, 13:43
Reviewer Update
Thank you for acknowledging receipt of my complaint. What is causing the issue and what is the turnaround time for resolving same?
ES
Elizma S's updateReviewer Update
09 Jul 2022, 16:06Any solution or turnaround time yet? Kindly credit this month's premium already paid by my mom.
ES
Elizma S's update09 Jul 2022, 16:06
Reviewer Update
Any solution or turnaround time yet? Kindly credit this month's premium already paid by my mom.
DStv (MultiChoice)'s replyOfficial
10 Jul 2022, 15:23Hi Elizma,
We tried calling you but your phone rang unanswered. Please give us a more suitable time to call you back.
Kind regards,
DStv: Hello Peter Team
We tried calling you but your phone rang unanswered. Please give us a more suitable time to call you back.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jul 2022, 15:23
Official
Hi Elizma,
We tried calling you but your phone rang unanswered. Please give us a more suitable time to call you back.
Kind regards,
DStv: Hello Peter Team
We tried calling you but your phone rang unanswered. Please give us a more suitable time to call you back.
Kind regards,
DStv: Hello Peter Team
Best regards,
ES
Elizma S's updateReviewer Update
10 Jul 2022, 18:19Hi. Apologies for missing your call, was driving. I tried to return your call but the operator said the number does not exist. You can call now or anytime tonight. Thank you so much for calling, we appreciate it so much.
ES
Elizma S's update10 Jul 2022, 18:19
Reviewer Update
Hi. Apologies for missing your call, was driving. I tried to return your call but the operator said the number does not exist. You can call now or anytime tonight. Thank you so much for calling, we appreciate it so much.
ES
Elizma S's updateReviewer Update
11 Jul 2022, 09:44I am available if you would like to call. Thank you.
ES
Elizma S's update11 Jul 2022, 09:44
Reviewer Update
I am available if you would like to call. Thank you.
ES
Elizma S's updateReviewer Update
11 Jul 2022, 14:25Hi. I'm just wondering what time I can expect your call. Thank you.
ES
Elizma S's update11 Jul 2022, 14:25
Reviewer Update
Hi. I'm just wondering what time I can expect your call. Thank you.
ES
Elizma S's updateReviewer Update
12 Jul 2022, 21:03Hi. Kindly phone me tomorrow, 13 July 2022 at 14h00. I will be waiting for your call.
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Elizma S's update12 Jul 2022, 21:03
Reviewer Update
Hi. Kindly phone me tomorrow, 13 July 2022 at 14h00. I will be waiting for your call.
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Elizma S's updateReviewer Update
14 Jul 2022, 13:27Hi. Are you planning on ever calling me?
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Elizma S's update14 Jul 2022, 13:27
Reviewer Update
Hi. Are you planning on ever calling me?