HL
Hofreiter L

1 reviews | Active since Mar 2017

06 May 2018, 20:54

GOTV A RIPOFF

I am experiencing the same issue and have had enough now!! Never ever had an issue with my old MNET decoder. I have been to Randburg had the decoder tested, and have had the aerial tested everything is always perfect when you go there. Every evening the same old story - NO SIGNAL - WHY ONLY AT NIGHT?????. Fed up as we have all these smart technicians who actually know nothing and so obnoxious on the phone and at Randburg.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 May 2018, 08:10
Official

Dear Hofreiter Lorraine

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 May 2018, 09:55
Official

Good day Hofreiter Lorraine

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have escalated your concerns to the relevant department for urgent resolution.

We will provide feedback by written or telephonic correspondence as soon as more information becomes available.

Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

HL
Hofreiter L's update07 May 2018, 10:03
Reviewer Update
I have lots of other questions which none of your call centre staff can answer/solve. So when somebody decides to call me, I will ask them for the answers......and hopefully it is somebody that knows what he is talking about.... Thank you