zB
zulfa B
1 reviews | Active since Aug 2015
04 Aug 2015, 21:03
Got ******
I made a payment at the kiosk machine at multichoice in wesgate mall when i insert mycard the firs time it said error so i did it the second time and the payment went thru when i checked my bankstatment it went off twice i contacted multichoice send emails and my bankstament that showed i paid twice but apperently multichoice cant see the double payment and im still waiting on any feedback they just quite
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Aug 2015, 12:28Hello raphaelbrink79,
We apologize for the inconvenience you experienced in this regard.
Please provide us with the CASE NUMBER you received when sending proof of payment so we can escalate your query to our Finance department for urgent attention or the proof of payment if you no longer have the case number.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We apologize for the inconvenience you experienced in this regard.
Please provide us with the CASE NUMBER you received when sending proof of payment so we can escalate your query to our Finance department for urgent attention or the proof of payment if you no longer have the case number.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply08 Aug 2015, 12:28
Official
Hello raphaelbrink79,
We apologize for the inconvenience you experienced in this regard.
Please provide us with the CASE NUMBER you received when sending proof of payment so we can escalate your query to our Finance department for urgent attention or the proof of payment if you no longer have the case number.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We apologize for the inconvenience you experienced in this regard.
Please provide us with the CASE NUMBER you received when sending proof of payment so we can escalate your query to our Finance department for urgent attention or the proof of payment if you no longer have the case number.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,