Goodbye DSTV, Hello Netflix

Shoddy, shocking, terrible service and cheating of customers. On 23 Feb we went online on DSTV self-service to downgrade our package and disconnect xtra-view, scheduled to happen on 27 Feb. On the 27th nothing happens, package is unchanged, we figure it will probably occur at the end of the month, this morning I decide to take the package one level up and go onto self-service to change, lo and behold, it shows we are still on the initial package and now want to charge me 3 x what the upgraded package costs to change. Call DSTV, now kudos to the operator there, this is not her fault. She can see the downgrade was requested on the 23rd and the amount requested paid, but then it shows the downgrade was cancelled on self-service on the 27th, so it went back to the initial package, so the new requested downgrade (which was supposed to be an upgrade) now has to be paid, along with the more expensive old package, before a change can be made. How do you cancel a request on self-service? I know you can request a new package, but how do you cancel a previous change? As far as I know it's not even possible, but somehow we managed it on a day that none of us logged into self-service, amazing! Shoulder shrug from DSTV, nothing we can do, you managed to do something you didn't even know was possible from a ghost computer and now you shall pay for it, cue evil laughter. Avoid this ridiculous satellite provider, Netflix here we come.