1 reviews | Active since Dec 2016

16 Mar 2017, 08:31

Goodbye after many years

<p>so i have a two year price lock, i phone in and tell them that my two years has expired. They tell me no problem and they will shift it to the monthly package at R50 more a month i say thank you. Get home the next day and my dstv has been out put off. I then have to deal with their *********** staff for ten minutes in the call centre at my expense for them to tell me that they cancelled my contract and never shifter me over. Then i have to pay R311 to reactivate my extra view! Hahahah what a joke. Lost a customer for life.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Mar 2017, 09:00
Official

Dear Richard Jansen Van Vuuren

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2017, 11:59
Official

Good day Richard Jansen Van Vuuren

Please accept our sincerest apologies for the inconvenience you have experienced in this regard

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,