Good Service Well Done

Priscilla Morake is one of the best consultants I ever dealt with at Multichoice. In 2013 I had a problem with my Decoder, when I hired a movie on the Box Office there was no picture, I called the call centre and they asked me to hire a separate movie and it was the same, then the call centre urgent decided to hire from his side still no picture, but all of this it was happening on my cost. So an amount of R75 was deducted on movies that I didn't watch, however I exchanged the decoder and they said the R75 will be credited back on my account. Since October 2013 I never had any problem and to my understanding I thot it was sorted, and I have been hiring movies with no problems. On the 1 Apr I deposited R200 then R75 was deducted and they told me its for the 3 movies I hired when I didn't have money on my account. I spoke to Priscilla over the phone & she took time to reconcile the account with me and all was sorted a week later credit has been processed and she made sure she gave me feedback, she kept to her promise and even called me on a Sunday to update me on her investigation. Well done Priscilla we need pple like u in this country, who keep promises & do their follow up.