KM
Khensane M

1 reviews | Active since Sept 2020

10 Mar 2021, 09:25

Good service

I paid my DSTV monthly premium 6 days after my payment date and still I was not connected back. I kept on calling with no assistance. On the 3rd day of my call I was assisted by an agent called Anele, this gentleman was so patient with me, he was willing to explain my account in details from months back to date making sure that I understand every step and why my account was in arrears.

I have never seen or experience such service in the history of customer service. I have worked and managed a call center department but I've never seen such good and respectful service. Thank you again Anele

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Mar 2021, 09:36
Official
Hi Khensane, 

We appreciate both positive and negative feedback as this gives us insight on how subscribers perceive our service and products.  We always strive to provide world class service to all our customers. 

Kind regards 
DStv: Hello Peter Team