1 reviews | Active since Mar 2014

04 Nov 2015, 10:27

Good service

This Saturday while everyone was hashtagging and trending about filling up the dome I was worried about my suspended dstv account. <br> <br> I have paid my dstv account and unfortunately the cashier punched in the incorrect customer number which then meant that I had paid into another customer's account. The manager at the store took full responsibility for it but I guess some other things you just have to sort out yourself. <br> <br> Thank heavens when I logged a call I got all the patience I needed from Thobekile. She listened very well and was very calm. We need consultants as such. I so wish I receive this kind of service everywhere. She could have been anywhere on that day I mean it was month end weekend and even worse it was at night (21:15) but she was working.<br> <br> Thank you so much. Dstv should invest in people like you.<br> <br> Mofenyi Maebela<br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 11:06
Official
Hello mofmaebela,

Thank you for taking the time to contact us. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Should you require further assistance, please do not hesitate to contact us.

Your support, and that of all our customers, is important to us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna

Best regards,