ES
Eddie S
1 reviews | Active since May 2021
06 Jan 2025, 08:51
Good morning
Good morning. My name is Eddie De Souza ID number *** IUC ***. On several occasions I tried to downgrade my packet from Premium to Compact Plus. They billed me R1546. I paid them R1100 which I could afford to pay. Now they disconnected my service and want an additional amount of R410. This is crazy. There downgrade app gives me an error message all the time. Now I am on chat with someone at DSTV no help offered just looking to money. I have been a good customer over the years and now I get messed around by the consultant. I want a manager to call me
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DStv (MultiChoice)'s replyOfficial
06 Jan 2025, 10:11Hi Eddiie,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jan 2025, 10:11
Official
Hi Eddiie,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team