Good day, im really disgusted and irated with dstv messages stating that my package has been upgraded to compact without my consent or authorization resulting in unnecessary deductions which are very unacceptable from a reputable company

Good day, im really disgusted and irated with dstv messages stating that my package has been upgraded to compact without my consent or authorization resulting in unnecessary deductions which are very unacceptable from a reputable company. Please find attached messages. Your cooperation in this matter will be highly appreciated.