Good Day I am really frustrated about DSTV (Multichoice). I am on price lock and this is the second week that i have been requesting for a settlement letter on my account. The reason why i was requesting a settlement letter is that my account is fluc

Good Day

I am really frustrated about DSTV (Multichoice). I am on price lock and this is the second week that i have been requesting for a settlement letter on my account.

The reason why i was requesting a settlement letter is that my account is fluctuating and it is not suppose to because i am on a price lock.

My account was debited with an amount that was never agreed on. I have been calling since 09 September 2019 to date. I have been speaking to different consultants on a daily basis, sending emails to *** and no one is able to come up with a solution.

I am not happy about the services, i just need a settlement letter to know how much i owe and paid it off. Its frustrating to speak and explain my query to different consultants and still not get assistance.

WHY IS IT DIFFICULT FOR MULTICHOICE TO GIVE ME A SETTLEMENT LETTER?

MY PACKAGE SHOULD BE ON A PRICE LOCK BUT THE AMOUNT DEDUCTED FOR THE MONTH OF SEPTEMBER 2019 WAS MORE THAT WE AGREED ON.