Good bye to the worse service ever

I got charged double on my DSTV account this month, when I called I was told I had signed a new contract. When I stated I had not they could not tell me who or where it was signed after waiting online for close to 30 minutes I was told the query had been escalated to the manager and they would call me back in mx 48 hours. Needless to say 4 days later and still not feedback I have now been on the phone waiting for the consultant to come back to me 30 minutes listening to music at no stage has the consulatant asked me would I like to continue to hold. This hasd to be the worst service ever. I have been contenplating cancelling DSTV now that I have Netflix.... easy decison now. Good luck Multichoice, I am afraid bad service will be your downfall.