Gone from good to bad!

I have generally had pretty good service from DSTV and their systems, their online registration and more recently their android app. so I cannot fathom why they would go and change what was working very well! we have had to replace one of our decoders in our three view set up and its taken me the best part of 2 days to get this sorted because of the difficulty to get hold of them now! in the end I called the call center - taking 5+ mins of my precious prepaid minutes to finally get to an operator only to be told they cannot phone me bac**** For some reason I cannot re-register my new phone on the app without speaking to an operator to get linked and the email response has been just as bad. Anyway 20 MINUTES of my precious pre-paid minutes later and still nothing fixed! I was able to get into the live chat 3 times only to be 26th in the queue every time on different occasions over the last 2 days, one of the chats were just closed by the agent without contact - could have been lunch time! Anyway - my frustration is high!!! One cannot wait 20 minutes to talk to someone (average time to get an agent on the live chat) one is busy and moving around so going in and out of wifi signal so also using data while waiting.... and be 20 minutes on the phone and still not have an answer. All this on my call time when its their technical set up causing the problem!!! Suggestion - get more agents and provide options of call back or contact back when there are long waiting periods! more user friendly swapping from one phone to the other for the app...