Going the extra, extra mile...

I have a new decoder (model 5S) to replace my old HD decoder that's no longer working. When I called in on Saturday for assistance with activation, the 2 agents I spoke to were not able to get the decoder working however today (10 July 2019) Muzi Botha called me back to help me set up the decoder. First attempt, it did not work however Muzi did not give up, he called me back to give it another shot and he got the decoder active. Thank you Muzi for your assistance, persistence and patience in getting me back on line. Keep up the good work.