Hellopeter
Share Your Experience
AS
Andile S

1 reviews | Active since Dec 2016

12 Jun 2018, 15:23

God please step in these people are so bad

I don’t know if it’s me who is stupid or what, I shared my story and I really do not know what else to do with multichoice I swear if there was any other service provider who had your services I’d be in my way to join them, they asked for a proof of payment I sent it to them and now they still want proof that I paid, isn’t the proof of payment enough already? What do I have to do to get my money back because when you wanted your money you switched off my services but now it’s me I have to use all my airtime and data on you instead of calling my family I have to call you? God be with you

0
Replies (3)
AS
Andile S's update12 Jun 2018, 15:27
Reviewer Update
And please before you reply make sure you read this as it was your last response after asking for my customer number which is ********** 0. “Good day Thank you for your e-mail. We could not assist you with your enquiry due to limited information provided. Please e-mail us the nature of your enquiry so we can assist you further. Kind regards, Sipho Makhubo”
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2018, 16:10
Official

Dear Andile Sigidi

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AS
Andile S's update14 Jun 2018, 18:27
Reviewer Update
And then if you did proper follow ups on your accounts you would notice that I had emailed the proof of payment to ********** and the person who responded is NOREEN NKALA, and I sent a proof of payment,transaction history, and I wrote notes on the proof of payment please contact your staff and respond with a much better response than what your telling me now or give me your direct email address I will send it to you