GO TV INSTALLATION

We received a call from MNET during December 2017 to inform us that they would come and install the GO TV free of charge as they are preparing for digital TV.

I explained that they can do that provided that nothing changes on my system and that there is not cost involved as i am not experiencing any difficulty at all,

On the 15th of January 2018 their contractors arrived at my house. I flicked through all the channels to show them that the picture and sound is perfect. I informed them that i do not ever change the channel on my decoder but change the channel on my tvs as we watch different channels simultaneously . I was assured that nothing would change.

The installers went onto the roof to install the aerial. When i questioned what they did with my aerials and amplifier i had connected i was informed that they put it in a plastic bag but don't know where.

Upon turning the tv on to test they found that they could not restore the picture and sound quality. Some stations are now impossible to view. Channel 801 continuously freezes and has signal loss especially when it rains. Watching tv has become a nightmare.

I have phoned MNET on numerous occasions and requested assistance. I received one call but the person never showed up for the appointment. I phoned again and again and every time I am informed that they will escalate the problem. It is almost a month later and still no one has taken the time to contact me and solve the problem.

MNET's service is extremely lacking. I am hoping that someone reads this review and will respond as nothing works.