Given the wrong data package.

Good Day, i must say i am extremely disappointed in Multichoice, last month i upgraded my package to the internet package 50G, 25day and 25night. All of a suddenly i am out of data, i then call the call center to find out what's happening, only to find out that i was given the wrong package, i was told that this was going to get fixed and we are still waiting this was on Sunday. Further more salary date has changed and i want to update my payment date cause i have changed jobs consultant tells me because i am on a contract payment date can't be changed how crazy is that, it doesn't even make sense. Can i get this fixed immediately as i have done my part and paid you guys for the services i need.