Give my money back!

I cancelled my DSTV. When I called to cancel, the CC agent I spoke to said that I have given DSTV enough notice, and that the service would be cancelled on the 5th September, and (this is the important part) that my debit order would not go off.

Guess what. The service was cancelled on the 5th. But.... The Debit order went off. And now I must incur costs to get this incompetence sorted out. I must phone, at my expense to sort this out.

I phoned on the 6th, and the person I spoke to then said she would cancel my account correctly (Why this was necessary in the first place is still a mystery to me. ) so that the debit order would not go off the next month, and would process the refund. I was told this refund would take 4-5 days.

It is now the 19th September, 13 days after my phone call (I believe I have been patient enough....), and still no refund.

Please give my money back! and stop taking my money! How is this different to *****ing. This is how bad your EX-clients experience you. Why alienate a potential future customer? Do it properly, I might come back when the economy is looking a bit better. Do it like this, and you lose my business forever!