Give me my money back

Item: DStv (MultiChoice)
Rating: 1
Author: bongiwe M

I requested DSTV for a refund on 10 December 2022, they said I should email them proof of banking , copy of ID and proof of payment. They responded to me same day saying a refund has been processed and I waited and nothing.

I called in March they told me they going to do it in 7_14 working days and I waited and nothing till today May 2023. I called them again they now saying the documents are insufficient.

It is such a confusion to me after I was sent an email in December saying all was in order a refund will be processed. I am actually very disgusted and I want my R340.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

08 May 2023, 14:12

Hi Bongiwe Mtshali,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply08 May 2023, 14:12

Official

Hi Bongiwe Mtshali,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

bongiwe M's updateReviewer Update

08 May 2023, 18:08

Below is the email i received on 10 December 2022

ENQUIRY REFERENCE NUMBER : ***1

Good day

Thank you for contacting Billing and Collection

Kindly note that we have processed the refund, it will take up to 7 to 14 working days to reflect into your account.

Kind Regards

Cr Billings and Escalations

Snenhlanhla

bongiwe M's update08 May 2023, 18:08

Reviewer Update

Below is the email i received on 10 December 2022

ENQUIRY REFERENCE NUMBER : ***1

Good day

Thank you for contacting Billing and Collection

Kindly note that we have processed the refund, it will take up to 7 to 14 working days to reflect into your account.

Kind Regards

Cr Billings and Escalations

Snenhlanhla