Ghost account activated

The worst mistake I did was to upgrade to explora and activate extra view. To my surprise my statement was double my subscription. I’ve called to find out, spoke to Bongiwe, Lesego, Layla who dropped a call on me. And 3 others... no assistance at all. Lesego confirmed they mistakenly opened another account under my name, however all they can do is to send a mail to the accounts department to credit and close the false account. It’s been 23 days, no joy. They kept on suspending my account, I paid the unknown account to avoid suspension. Multichoice call center is so unprofessional. They don’t even put you on hold when they busy chatting, while you waiting. I called to speak to a manager... they always in meeting. This is a joke.....